1. What service were you contacting DRS regarding?
Educational Request (training/class/one on one coaching) Conflict Mediation Sanction Suitemate agreement meeting Spice of Love, Hint of Patience Workshop Other:
2. What is your current classification?
Freshman Sophomore Junior Senior Graduate Student Faculty Staff Other:
3. Do you consider your problem resolved?
Yes No Somewhat N/A
4. How was your request submitted?
Via Internet By telephone In person Other: N/A
5. What is your overall satisfaction with this particular (the one above) support experience?
Extremely Satisfied Satisfied Somewhat Satisfied/Somewhat Dissatisfied Dissatisfied Extremely Dissatisfied
6. Did you attempt to use any other resource prior to this support experience?
Yes: No N/A
7. How satisfied are you with Dispute Resolution Services in general?
8. There is sufficient information available on the web site to solve my problem.
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree N/A
9. Did our representative (Select all that apply):
Quickly identify the problem Appear very knowledgeable and competent Help you understand the causes and solution to your problem Handle problems with courtesy and professionalism N/A
10. About how long did it take to get this problem resolved?
Immediate Resolution Less than 1 day Between 1 and 3 days N/A
11. How did you hear about DRS services?
Future Ad Flyer/brochure Good Morning UCF University Referral: A friend Other:
12. Would you recommend DRS services to someone you know?
Yes No
13. Would you use DRS services again for your future needs?
14. We appreciate any further comments or suggestions you have which will improve your satisfaction with our office:
Thank you, we appreciate your feedback!
Adapted from : www.questionpro.com/akira/showSurveyLibrary.do?surveyID=105&mode=1
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